Returns & Refunds Policy
Firefly Athletics
Last updated: 01/01/2026
At Firefly Athletics, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our returns and refunds policy below.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
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Items must be unused, unwashed, and in original condition
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Items must be returned with original packaging, tags, and labels attached
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Proof of purchase is required
Items that show signs of wear, washing, damage, or alteration are not eligible for return.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
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Clearance or sale items
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Gift cards
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Items marked “Final Sale”
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Used or washed products
For hygiene reasons, we reserve the right to refuse returns on items that do not meet our quality standards upon inspection.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are issued to the original payment method
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Processing typically takes 5–10 business days
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Shipping costs are non-refundable, unless the return is due to our error
Exchanges
If you need a different size or color, we recommend placing a new order and returning the original item for a refund. This ensures faster processing and availability.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will resolve the issue promptly with a replacement or refund at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service
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Firefly Athletics is not responsible for lost or delayed return shipments
How to Start a Return
To initiate a return, please contact us at:
📧 [eric@fireflyathletics.com]
📦 Include your order number and reason for return
Return instructions will be provided once your request is approved.
Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or credit card company
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Processing times may vary
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If issues persist, contact us at [eric@fireflyathletics.com]
Policy Updates
Firefly Athletics reserves the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.
